The owner of the online shop is MAD MUST OÜ (registry code 16249629), located at Tallinn, Estonia.
Term of sales contract and information about goods and prices
The sales terms apply to purchasing goods from the online shop.
The prices of the products sold in the online shop are indicated next to the products. A fee for delivery of the goods is added to the price.
The fee for delivery of the goods depends on the location of the buyer and the delivery method. The delivery fee is displayed to the buyer when the order is placed.
Information about the goods is provided in the online shop next to the goods.
Placing an order
To order goods, the requested goods should be added to the shopping cart. To finalize the order, the required data fields should be filled in and a suitable means of delivery chosen. The total price is then displayed on the screen, which can be paid via a bank link.
The contract enters into force after the amount subject to payment has been credited to the bank account of the online shop.
If it is not possible to deliver the ordered goods due to lack of stock or another reason, the buyer will be notified as soon as possible and the cost paid (including delivery fees) will be refunded usually within 1-2 working days. Depending on the method of payment, the refund may take up to seven working days.
Delivery
The delivery cost of the goods is borne by the buyer and the respective price information is displayed next to the delivery method.
In Estonia, parcels will normally arrive at the location specified by the buyer within 3-7 working days of entry into force of the sales contract. Outside Estonia, goods are usually delivered within 14 calendar days.
In exceptional cases, the goods may be delivered within a time frame of up to 30 calendar days.
If the online shop has notified the buyer of delivery issues and a term exceeding 30 calendar days on their website or in the order confirmation, the term specified by the online shop applies.
Right of withdrawal
For hygiene reasons, the right of withdrawal does not apply to the underwear and U Underwear cannot offer refunds.
Right to file a complaint
In the event of a defect, the buyer has the right to contact the online shop no later than two months by sending an e-mail to info@u-underwear.eu.
The online shop is not liable for defects that have occurred due to the consumer’s action or inaction (incorrect use, an accident, etc.) after the goods were delivered or in the case of normal wear and tear caused by normal use of the item.
If the goods purchased in the online shop have defects for which the online shop is liable, the online shop will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online shop will refund all fees incurred under the sales contract to the buyer.
The online shop responds to the consumer’s complaint within 15 days in writing or in a format that can be reproduced in writing.
Resolution of disputes
If a buyer has complaints regarding the online shop, they should send them via e-mail to info@u-underwear.eu.
If the buyer and the online store fail to resolve a dispute by reaching an agreement, the buyer has the right to turn to the Consumer Disputes Committee. The procedural rules can be examined, and an application can be filed here. The Consumer Disputes Committee is authorized to resolve disputes arising from the contract entered into between the buyer and the online shop. The buyer’s complaints are reviewed by the Committee free of charge.
The buyer may turn to the Online Dispute Resolution Platform of the EU.
Gift card
The gift card is valid for 1 year after making the purchase and can be exchanged for products online at u-underwear.eu. The balance on the gift card may be used for full or part payment of the products.
Keep the gift card safe and treat it as cash. We will not accept any liability for lost, stolen or damaged gift cards.